Customer Support

bookings@totaltravelsolutions.co.uk 020 4511 4171

Important: Total Travel Solutions is a booking agent for the advertised car park. We do not collect, store or drive customers’ vehicles and we do not own a car park.

If you are struggling with this procedure and don't want to create a support ticket, please send your query to bookings@totaltravelsolutions.co.uk and we will get back to you promptly.

In order to streamline support requests and better serve you, we utilize a support ticket system.
Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
For your reference we provide complete archives and history of all your support requests.
A valid Email Address & Booking Reference is required to submit a support ticket.

Create Support Ticket

Fill in your booking details and message. Fields marked * are required.

Booking Reference No.*

Last Name *

Email *

Contact No.*

Support Department *

Ticket Priority *

Ticket Subject *

Ticket Message *

Attachment (optional)

I agree to the Total Travel Solutions Support Policy & Terms of Service

Search Ticket

Look up an existing support ticket.

Knowledge Base

Quick answers to common questions.

Are you having issues with creating a ticket?

If you are struggling with this procedure and don't want to create a support ticket. Please send us your query at "support@totaltravelsolutions.co.uk", we will get back to you promptly.

Are online payment procedures secure?

Absolutely! Our online payment procedures are safeguarded with authorized protocols, ensuring your transactions are conducted with utmost privacy. Rest assured, your credit card details and payment information enjoy complete protection throughout your service usage. In addition, once the booking process is finalized, we promptly delete all your data from our servers for added security.

Why should I pre-book airport parking?

By pre-booking, you unlock savings of up to 60% compared to gate prices, ensuring significant cost benefits. Beyond the financial advantage, securing a reservation provides peace of mind, guaranteeing a designated space for you and ensuring a seamless start to your holiday.

What is the gate price?

The gate price refers to the cost incurred when paying on the day of departure or making an on-site payment. Notably, these prices can be up to 60% higher than the pre-booked rates, emphasizing the financial benefit of securing your reservation in advance.

How will I get booking confirmation?

Upon completing your booking, a complimentary copy of your confirmation will be sent to you via email. If you prefer receiving it through sms, you have the option to do so for a small charge. Additionally, you can download a copy of your booking confirmation anytime from the website using the "my booking" option.

Why is there a booking fee?

Our commitment is to deliver the finest and most convenient parking booking service to our customers. Achieving this involves significant resources, including staffing and investments. The booking fee plays a crucial role in allowing us to guarantee that when you book through us, you receive the best possible customer experience. It supports the continued improvement and maintenance of the high standards we aim to provide.

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