Total Travel Solutions Support Center

Frequently Asked Questions

Find answers about airport parking, bookings, payments, and more

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Parking

You can arrive about 2 to 3 hours before your departure. However to be more specific we suggest you arrive at least 2 hours earlier for domestic flights and for international flights at least 3 hours so  you have enough time security procedures and check in

Our car park service providers proactively keep track of all flight schedules, so you don't have to worry if your flight is delayed or arrives earlier as long as you arrive before midnight.
Please note if you arrive after midnight maybe subject to a £10 surcharge, payable directly to the car park. If you arrive earlier than planned, please contact the car park directly so they can prepare your vehicle for collection.
Please be aware that part-time stays are subject to the full booking charge.

Park & Ride lets you leave your car at a secure off-airport car park and transfer to the terminal by shuttle, usually in about 5–10 minutes. It is a popular, good-value option for most travellers booking with JetSeeker.

Meet & Greet is the most convenient parking style: drive to the terminal, hand your keys to a driver, and head straight to check-in. On return, call the provider and your car is brought back to the terminal for you.

Some airports charge operators a levy or drop-off/pick-up fee. Where applicable, these charges are shown during booking so you can see the full price before you pay.

Please check your spam/junk folder first. You can also download your confirmation anytime via Manage Booking on jetseeker.co.uk. Still stuck? Email support@jetseeker.co.uk.

Many products allow amendments subject to availability and the car park's change rules. Use Manage Booking or contact support with your reference and we will help where the product allows.

Log in to Manage Booking with your email and reference, or contact JetSeeker support. Cancellation and amendment fees depend on the product terms shown at the time of booking.

Please create a support ticket on our Customer Support page or email support@jetseeker.co.uk with your booking reference and details. We aim to respond promptly during support hours.

Most car parks monitor flight arrivals for Meet & Greet and similar products. Always keep the provider's contact number from your confirmation handy and notify them if your plans change significantly.

Arrive with enough time for the transfer (Park & Ride) or key hand-over (Meet & Greet), plus your airline check-in cut-off. Your confirmation usually includes recommended arrival guidance for that product.

Vehicle registration, flight numbers and contact details can often be updated via Manage Booking. Some changes may need support approval depending on the operator.

Support

If you are struggling with this procedure and don't want to create a support ticket. Please send us your query at "support@jetseeker.co.uk", we will get back to you promptly.

Absolutely! Our online payment procedures are safeguarded with authorized protocols, ensuring your transactions are conducted with utmost privacy. Rest assured, your credit card details and payment information enjoy complete protection throughout your service usage. In addition, once the booking process is finalized, we promptly delete all your data from our servers for added security.

By pre-booking, you unlock savings of up to 60% compared to gate prices, ensuring significant cost benefits. Beyond the financial advantage, securing a reservation provides peace of mind, guaranteeing a designated space for you and ensuring a seamless start to your holiday.

The gate price refers to the cost incurred when paying on the day of departure or making an on-site payment. Notably, these prices can be up to 60% higher than the pre-booked rates, emphasizing the financial benefit of securing your reservation in advance.

Upon completing your booking, a complimentary copy of your confirmation will be sent to you via email. If you prefer receiving it through sms, you have the option to do so for a small charge. Additionally, you can download a copy of your booking confirmation anytime from the website using the "my booking" option.

Our commitment is to deliver the finest and most convenient parking booking service to our customers. Achieving this involves significant resources, including staffing and investments. The booking fee plays a crucial role in allowing us to guarantee that when you book through us, you receive the best possible customer experience. It supports the continued improvement and maintenance of the high standards we aim to provide.

Tips

Reserving the parking spot in advance often results in lower rates. Take advantage of pre-booking discounts offered by parking facilities.

Take your time with the parking options you come across. Compare prices and find the best deal for your budget.

Consider parking in off-site parking lots near the airport. These facilities often offer lower rates compared to on-site airport parking.

Still need help?

Our support team is available Mon–Fri, 9AM–5PM. We'll get you sorted quickly.

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